I have a Server 2008 x64 TS environment setup for our external customers that all run the same remote application. Reports from the remote application are created in Crystal Reports. I use the Easy Print universal driver for printing. I have 400+ users and for the most part, everything works fine.
PROBLEM: Starting earlier this year, I have a very small number (but growing) of users that can't print to their local printer. In some cases the printer is directly connected to the desktop and in others it is an IP printer. In all cases the printer is either an HP p2035n or an HP p1102w. The print job never reaches the printer and it generates "Error 6161" in the System event log on my TS. In each instance I have ensured that the client computer meets the minimum requirements for TS Easy Print driver.
As I stated earlier, I have 400+ other clients with many makes/models of printers that work perfectly. I'm not inclined to think it is a problem with my TS since so few clients have this problem.
Any thoughts? I am happy to try solutions or provide information as I can, but it may take a little time as these devices are not in my control. Thanks.