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Program does not work correctly using RDP, but does with Console

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I have a completely virtualized environment running on VMware 5.1.  I have a 2008 R2 server that had been working fine until a few weeks ago.  Now, when users try to perform a specific function within a program, the program states it has encountered an error and needs to close.  The error points to VisualBasic, but I'm not sure that is the issue.  When I log into this same server using VMware Console and the same user ID, no errors are encountered.

I have tried looking at all the permissions I can think of and GPO, and find nothing out of the ordinary.  In addition, none of the settings should have changed when this error started happening.  I have looked through these forums and others, and find similar issues, but none quite the same.

I have also had the program's tech support on the phone several times and tried all their advice with no solutions yet.

One other item I forgot...The program works fine the first time you try the operation.  It is upon the second and subsequent tries that it fails.

Here is the error detail:

Description:
  Stopped working

Problem signature:
  Problem Event Name:CLR20r3
  Problem Signature 01:gfrcontrolpanel.exe
  Problem Signature 02:9.1.0.0
  Problem Signature 03:4d6e78ca
  Problem Signature 04:Microsoft.VisualBasic
  Problem Signature 05:8.0.0.0
  Problem Signature 06:4ca2d138
  Problem Signature 07:5e
  Problem Signature 08:29b
  Problem Signature 09:34SSPS20BDJ3NJ0WMIT5KAMZHVGLFZCC
  OS Version:6.1.7601.2.1.0.16.7
  Locale ID:1033


llogan


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