I have a VM running windows 2003 or 2008 and it is locked by the customer in console mode(on vcentre console)
RDP does not work and the customer often complains regarding this.Also ping to server gives request timed out at this point.
Upon logging to console mode and unlocking the service id under which the console for server is locked,ping starts giving response
instantly the next second and RDP also works fine.
It is to be notes that this customer has apps running in that is suspected to cause such issues.
Any way to find root cause.Please guide me the right way to find ways to fix this once for all.