Hello,
I'm hoping someone can shed a light here with a problem we're having with the Lync VDI Plugin. A Lync client 2013 installed on a RD Session Host won't pair with the Lync VDI plugin installed on a Windows 7 local PC.
We have deployed a Session Virtualization scenario on the following Servers:
- RD Session Host (Windows Server 2012): this is a virtual Hyper-V machine where we have installed Office 2013 and Lync client 2013 - 32 bits. The Lync client version is 15.0.4420.1017.
- RD Connection Broker (Windows Server 2012): virtual Hyper-V machine
- RD Web Access (Windows Server 2012): virtual Hyper-V machine
Also:
- We have Lync Server 2013 on another Server.
- We have User Profile Disk enabled.
The description for our local PC is:
- Windows 7 SP1 32 bits
- Office 2010 32 bits (Lync Client 2010 was uninstalled)
- Lync VDI Plugin 32 bits: We deployed it following every step detailed
here
- Polycom CX300 USB phone
- RDP 8.0 Update: Every prerequisite for the Lync VDI Plugin was installed, applied and double checked, as mentioned
here. This means we installed the DTLS udpate, the RDP 8.0 update, we enabled RDP 8.0 on the Local Group Policy Editor, and verified it with connection quality button. We also have ensured that EnableMediaRedirection is set to TRUE for all
VDI users on our Lync 2013 Server.
THE PROBLEM: When the user access the RD Session Host, Lync 2013 starts but the pairing process with the Lync VDI Plugin never ends. The Lync status bar shows no red "x" or green check, it just keeps on trying and if you click it
it says something like "Lync is trying to use your local audio and video devices". The Lync settings for Audio Devices => "Speaker" shows "Remote Audio" and the same for "microphone".
We tried the troubleshooting instructions
here with no success.
Some things to have in mind:
- This happens only with Windows 7 on local PCs. When we connect to the Session Host with a Windows 8 local PC, the Lync VDI pairing process works just fine!! (green check on the status bar). The Polycom phone is instantly recognized and
audio calls are smooth. This tells us that our servers configuration should be correct.
- The local PCs connect through the Web Access server's web interface, in other words through the Connection Broker.
Please, your help will be greatly appreciated. As far as we know Windows 7 SP1 is supported when using a Lync phone on virtual sessions.
Regards,
Mc