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How to add a second email account to Outlook 2010 TS profile

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I know this may sound like a silly question, but I am having problems adding a second email account to users Outlook 2010 profile. I know that this is typically done through control panel or through Outlook 2010 account setup, when I try to setup a an additional  account through Outlook it tells me that Outlook must be closed and that I must go through the control panel. I do that and I dont see any profiles for the user. I think I am doing something silly here. Thanks for your help.

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