We are accessing a 3rd party app that uses Remote Desktop Web Access (Azure back end). I have no access to their system other than technical support. On two Windows 10 client machines the RD client fails to refresh the screen correctly. When I first log in to the app, I expect to see a document window within the main window. It doesn't appear until I grab the title bar and move it slightly. Also, maximizing the window fails; it paints a "window" on the screen but there are lines and graphic artifacts that should not be there. Only by stretching the window with the handles can I "maximize" the window.
Remote desktop to my own server works fine. Only with this RD Web Access application do I see this problem.
I've tried changing resolutions, updating drivers, clean installs. Nothing fixes it. Calls to the app technical support had no success.