Remote Terminal services Users Dropping Randomly (Could It be the licensing?)

Hello All,

My team and I manage a RD server for end users to access Virtual Desktops and specialized applications.  Due to covid and increased demand for remote options, we have had to overhaul the server and increase the license count; likely we will need to add more licenses in the future as well.

The RD Licensing server isn't utilizing licenses as end users connect to the RD server.

At the moment of taking these screenshots, there are currently 11 active users accessing our Servers, but they do not get picked up in the RD Licensing Server.  Problem: Randomly users start to get booted out of their sessions.

Are there any known reasons for this issue? Or configuration our team might have missed?

Please see screenshots below:

1. RD License Manager info
2. RD Licensing Diagnostic tool
3. Breakdown of Server Roles
4. Cal Usage Report
5. Selected User Count Field - RD Licensing Manager info

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2.

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4.

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5.

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Please let us know if there are any other screenshots or non-proprietary info that we can provide, and thanks very much for your help!

Angel l. Santiago