Windows Server 2016 RDS setup with one DC and 3 session host servers, all running as VMs under Citrix XenServer. This is a session-based deployment for RDP sessions.
Occasionally (that means approx every 7-10 days), new users logging in to RDS get a
black screen. That is, they can successfully log in but then see only a black screen, no task bar, nothing. Users can see moving mouse cursor, and they can bring up the Task Mgr with Ctrl+Alt+End. Sometimes, after 10-15 minutes the user desktop becomes
visible, but most of the
time it never does.
Normally, every additional user logging in after this occured also gets the black screen. The only solution is to reboot this session host server.
The servers are updated to PT (July 2018).
Note - I installed an additional session host server recently and noticed that this phenomena does not seem to happen on that one (at least not as frequent). Same update status but was installed from later download media (evaluation edition download from internet,
then converted to Standard edition by inputting a license). They do, however, all show the same build number in the settings app: 14393.2248.
So is it recommended to make a new install for all session host servers? Do not really understand why I would have to do that. They have the same update level, just one was installed from a later base media - but it's the same edition. Doesn't a server end
up with an identical setup no matter what original media file was used, with all the updates? That should be the point of the updates, or not?
Or is there any other underlying reason for the black screen phenomenon which I should address?
Atradius