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Outlook 2010 "Server is unavailable" error when starting remote app

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All,

I have recently built and configured a new server to run Remote Desktop Services.  It in on Server 2008 R2 Standard 64-bit.

I have published numerous applications (e.g. Adobe, Visio, Project, etc. as well as Office 2010) to the host server.  Everything works with the exception of Outlook 2010 (client of an Exchange 2010 server).  When I or any of my users try to bring it up in the RDS portal, it goes through the normal start-up of any Outlook first use and looks for an existing email account.  As it is trying to load the user profile, an error pops up saying "The server is unavailable."  Clicking "Retry" does not work at all.

When I run Outlook directly from the RDS host server itself, it loads up and runs fine so I know the RDS server can contact the Exchange server.

Any ideas on why the Outlook application works on the host server but will not work when trying to run it through the RDS Web Access portal?

Thanks.


IT Manager, Alpha Corporation Dulles, VA


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